Mobility Route - Notice history

The incident appears resolved, and requested payloads to the nodes are now being properly load-balanced to ensure service response times from the Mobility Route portal are being handled properly. Thank you for your patience as our engineers worked quickly to address and investigate the issue from automated as well as customer reports.

We continue to monitor the detected slowdowns and long running tasks which are affecting some users on our web portal. We ask that web portal users not repeatedly perform actions in short periods of time, including large time periods of trip record searches, while we continue to address these issues. Thank you for your patience as our engineers continue to work diligently to resolve this matter.

The issue has been identified, and a mitigation strategy has been implemented. We are now monitoring the situation, but all systems appear to be back to normal for the affected users.

If you were not affected by the issue you can disregard and wae apologize for the wide notifications.

Our mitigation of the issues facing some select customers has been implemented and we continue to monitor the situation. Extensive efforts are underway to address the underlying issue. At this time, we actually suspect the issue has been due to an unforeseen situation caused by a particular user or set of users within the system, causing an overload of stalled requests that were draining resources on the particular node.

We are also working to implement additional user rate limits, as some users are also elevating the degree of the issue when the system is experiencing this issue, making matters worse.

We suggest that users not engage in excessive refreshing of pages and submitting search requests, and wait a couple of minutes before doing so again if any slowdowns are experienced.

Our engineers are engaging in an extensive investigation and increasing logging to further identify issues and ensure Mobility Route is performing at the level of expectations we and you have.

We will continue to monitor this situation carefully.

Our team has identified the cause of the issue and are actively working to address this issue.