Mobility Route - Slow system response on select nodes – Incident details

Our mitigation of the issues facing some select customers has been implemented and we continue to monitor the situation. Extensive efforts are underway to address the underlying issue. At this time, we actually suspect the issue has been due to an unforeseen situation caused by a particular user or set of users within the system, causing an overload of stalled requests that were draining resources on the particular node.

We are also working to implement additional user rate limits, as some users are also elevating the degree of the issue when the system is experiencing this issue, making matters worse.

We suggest that users not engage in excessive refreshing of pages and submitting search requests, and wait a couple of minutes before doing so again if any slowdowns are experienced.

Our engineers are engaging in an extensive investigation and increasing logging to further identify issues and ensure Mobility Route is performing at the level of expectations we and you have.

We will continue to monitor this situation carefully.

Our team has identified the cause of the issue and are actively working to address this issue.