Mobility Route - Geolocation Isssues – Incident details

All systems operational

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Geolocation Isssues

ResolvedPartial outage10 hours 25 minutes

Affected

Mobility Route App

Partial outage from 2:10 PM to 2:30 PM, Operational from 2:30 PM to 12:35 AM

Web Portal

Partial outage from 2:10 PM to 2:30 PM, Operational from 2:30 PM to 12:35 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The API errors with geolocation and mapping affecting customers on a couple of our nodes have been resolved. Thank you to the customers for the reports and for your patience as our engineers worked to resolve the issue. We will continue to monitor the situation.

  • InvestigatingUTC

    We are currently investigating intermittent errors with geolocation at this time.