Mobility Route - Degraded system response on region server – Incident details

We implemented a fix and are currently monitoring it while we await information from our third party regarding a full resolution. Our own fix will also help ensure this issue is mitigated in the future should our service partner have any similar issues that would result in undue taxing of our system resources.

Thank you everyone for your patience.

We have identified the issue and are working to alert one of our third party service providers. In the meantime our engineers are deploying our own mitigation to avoid the system impacts that are overtaxing one of our key nodes. This is why a segment of our customers faced slow response times by the web portal and mobile applications.

Our engineers expect to have this implemented by 3pm eastern time (12pm pacific). Thank you for your patience.

This issue is not related to any of the ongoing updates to the mobile app as some users were assuming by statements made in support tickets. Users are encouraged to continue updating to the latest version, which as of today is 0.2.19

Our engineers are asking that web portal users experiencing slowdowns to not continue to repeatedly spam/attempt to perform actions more than once as this may be adding to the issues by causing an unnecessary increase with limited system response. Please be patient when performing actions with the understanding that it may be slow to respond at this moment.